Privacy Policy

Information we collect

We collect information you choose to share through consultation forms, phone calls, email messages, and website interactions. This may include your name, phone number, email address, address, care needs, preferred services, scheduling details, and any notes you provide about your family's situation.

How we use your information

We use your information to respond to consultation requests, coordinate care conversations, match families with appropriate support, manage follow-up communication, and improve our website and services. If you submit a consultation, we may also use your details to prepare for your call or appointment.

How data is handled

Consultation information is handled by authorized team members only and is used for care coordination and service delivery. We do not sell your personal information. We may share limited details with trusted service providers who help us operate the website or communicate with you, but only when necessary and only under confidentiality expectations that support secure handling.

If your request leads to active care services, we may retain relevant records for operational, administrative, billing, and compliance purposes. If you do not move forward, we may still keep basic inquiry records so we can follow up appropriately and maintain business records, unless a longer retention period is required by law.

Security and retention

We use reasonable administrative and technical safeguards designed to protect the information we receive. No online system is completely risk-free, but we work to limit access, reduce unnecessary collection, and keep records only as long as needed for legitimate business and legal purposes.

Your choices

You may contact us to ask about the information we hold about you, request corrections, or ask us to stop using your contact details for future outreach where allowed by law. If you do not want to provide certain information, you can choose not to submit the form, but that may limit our ability to respond.

Contact

If you have questions about this policy or how your information is handled, contact us at ruthasunda@gracefulcares.com or call +1 (945) 400-6109.